Tech Support & Customer Service

IES is NOT a “Sales Office”! We are a Payment Services Broker! In that capacity, we know that getting your business is only the beginning. In order to keep your business, we have to make sure that your customer support and service needs are being met in the most timely and professional manner. That’s why front-end service and support on your account is provided in-house. We go to extreme lengths to ensure that our clients do not suffer through the long hold times, endless transfers, and so many of the other frustrations that are endemic to most customer service and technical support operations.

At IES we instruct and encourage our clients to contact us FIRST anytime there is a problem with your processing system or equipment, a question about transactions or deposits, or any of the other issues that arise from time to time. We either have the answer, or we can get the answer for you almost immediately! And if you do happen to reach out directly to the processor/provider and don’t get an adequate or timely answer, contact us for an immediate resolution. Expect the very best hands-on,  personalized customer service in the payment processing industry today. At IES, you’re not just “a number”.

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Merchant Account Programs designed to help any size business succeed in today’s marketplace. Call 1-855-888 EPAY or fill out the form below.