IVR Payments
Our Interactive Voice Response (IVR) payment solutions allow payers to utilize an automated telephone payment system to make payments using their Credit/Debit Card, Checking Account, and Savings Accounts.
Features Include
- Customers can make payments, check balances and manage accounts from a touchtone phone, with no internet connection needed.
- Account balances can be accessed and payments can be made 24/7/365 by calling the toll free number.
- Users can call a toll-free number or one from your existing phone group.
- Reduce equipment, network, and programming costs.
- Customized scripts are available to provide flow and continuity.
- Pre-recorded scripts and call flows, which can be customized, walk the user through the entire process.
- The process of validating account information and making payments is simple.
- Customized scripts provide flow and continuity.
- No human interaction reduces employee and processing expenses, increases employee productivity, and reduces employee errors.
- Multiple languages are available.
- Call and system logic minimizes user errors.
- Our solutions are easily and rapidly deployed, have multiple integration options, and are scalable.
- Reduced customer hold-times result in improved customer service.
- Our IVR solutions are seamlessly integrated with our PCI Compliant gateways.
- An unlimited number and variety of reports are available and easily accessible.
