Collection Advisor gathered the thoughts of leading minds in electronic payments

Collection Advisor gathered the thoughts of leading minds in electronic payments

JENNIFER BRUMMETT Vice president of IES Ease of use of a payment solution/software is a primary factor in encouraging payment by debtors/ consumers. The solution provider should offer all payment channels and payment types. The payer should be able to pay using credit and debit cards, HSA cards, as well as ACH or other payments from their checking accounts. They should be able to make payments with a live agent during business hours, or totally on their own, at their convenience, 24 hours a day, 7 days a week. Payers should be able to make payment through a website, a virtual agent, IVR, or any other available method. They should be able to make both one-time and recurring payments and should have flexibility in scheduling those payments. Finally, all payer-initiated solutions should be easy to navigate and should provide clear, concise, and complete instructions and information to eliminate any confusion or reluctance by the payer.

To view source, click on the link below.

Download Collection Adviser PDF

1 Comment
  1. testing – leave a reply on IES Blog

Leave a Reply

Get started.

It’s easier than you think!

Merchant Account Programs designed to help any size business succeed in today’s marketplace. Call 855-888-EPAY or fill out the form below.






100

innoepay